As Director of the Center for Consumer Engagement in Health Innovation, Ann Hwang, MD leads the Center in its mission of bringing the consumer experience to the forefront of health system transformation efforts. Ann’s dual roles as a primary care physician and health policy leader give her a unique leadership perspective.


Ann brings to the Center her experience as the Director of Health Care Policy and Strategy for the Commonwealth of Massachusetts Executive Office of Health and Human Services, where she played a leading role in the implementation of the state’s major health care initiatives, including the Affordable Care Act, payment and delivery system reform and the Commonwealth’s State Innovation Model grant. She continues to engage in health policy education, as a Visiting Fellow in the Department of Health Care Policy at Harvard Medical School. Ann has also served as a Senior Health Policy Advisor to the Massachusetts Health Connector, advised states on ACA implementation as a Senior Consultant with the Wakely Consulting Group and worked on HIV and global health issues as a legislative aide to U.S. Senator Richard J. Durbin (D-IL).


Ann is also a primary care physician with Commonwealth Care Alliance, focusing on the care of patients with complex needs. Ann received her medical degree from the University of California, San Francisco, and completed her internship and residency in Internal Medicine at Brigham and Women’s Hospital in Boston.


Recent Posts by Ann Hwang

A Consumer-Centered Framework For Quality: How Do We Get There From Here?

When it comes to health care, consumers aren’t able to easily obtain measures that could help them understand their quality of care. This isn’t because we don’t have quality measures, rather what we have are numerous “production” measures, but very few “consumer” measures.

May 18, 2017Costs and Spending, Quality

Patients Are The Sun: The Imperative For Consumer Engagement In Transforming Health Care

A new center aiming to advance the role of consumers in transformation of the health care system has launched.