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Hospitals, Practice Administrators and Clinicians: You Gotta Learn to Love Patient Ratings


April 25th, 2012
by Jessie Gruman

You are increasingly being held accountable for the outcomes of the health care you deliver. Pay for performance; shared savings in ACOs; public report cards…the list of strategies to monitor and measure the effects of your efforts is lengthening. Many of you seem dismayed by the increased weight accorded to the patient experience of care... Read the rest of this entry »

Patient Advocates: Flies In The Ointment Of Evidence-Based Care


July 18th, 2011
by Jessie Gruman

The women recounted how their lives had been saved as they pleaded for the Food and Drug Administration not to withdraw approval for Avastin as a treatment for advanced breast cancer. They did so even without evidence that it provides benefit and with evidence that it confers risks. Their efforts were ultimately not successful: the... Read the rest of this entry »

A Valentine To Shared Decision Making


February 14th, 2011
by Jessie Gruman

Shared decision making is hot right now. Research.  Surveys.  Tools.  Training.  Conferences.  Policies. The current model of shared decision making consists of providing patients with evidence that allows them to compare the risks and side effects of different treatments or preventive services when more than one option is available. After studying the evidence, the theory... Read the rest of this entry »

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